Manager –service Desk Operations
Arthur Lawrence
Manager – Service Desk Operations
Arthur Lawrence is urgently looking for a Manager – Service Desk Operations for a client in Riyadh, KSA. Kindly review the job requirements below. Your immediate application will enable us to place you successfully.
Must-Have:
- Minimum 10 years of experience in IT support, service desk management, or IT operations within the banking sector.
- Experience with ServiceNow or similar ITSM platforms, and familiarity with ISO/IEC 20000 standards.
- Must be fluent in Arabic and English.
- ITIL 4 Managing Professional certification.
Nice to Have:
- Bachelor's in Computer Science, IT, or related field.
About Us:
Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enables organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.
We are an UN Women Empowerment Principal Signatory and are certified from National Minority Supplier Development Council.
Acknowledgements from Industry Peers:
- Winner of Entrepreneur 360 Award (2019).
- IAOP Award; Ranked in top 100 internationally.
- Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest growing companies of America.
- Named one of the top ten fastest growing businesses in Houston in 2016.
- Ranked 25th in the HBJ’s Fast 100 Private Companies Award in 2017.
Our Seven Pillars:
We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People and Stewardship. Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.