Manager - Customer Support Solutions

Manager - Customer Support Solutions

Arthur Lawrence is urgently looking for a Manager - Customer Support Solutions for a client in Riyadh, KSA. Kindly review the job requirements below. Your immediate application will enable us to place you successfully.

Must-Have:

• 8+ years of experience in customer support solutions within the banking industry
• Skilled in CRM implementations, vendor evaluation, banking operations, backend systems, and tools like Excel and Power BI, and fit-gap analysis
• In-depth knowledge of SAMA, data privacy, and cybersecurity policies, supporting audits and governance requirements.
• Proven experience in managing platform lifecycle, enhancements, UAT/IAT, go-lives, and SLA-based support operations.
• Hands-on experience with design, integration, customer support platforms (chatbot, ticketing, live chat, CRM)

Nice to Have:

• Bachelor's Computer Science, Information Technology or any other relevant field.
• Professional certifications such as Microsoft Dynamics 365 (CRM), ITIL Foundation, Agile/Scrum Practitioner, Customer Experience/ Digital Product Certifications (e.g., CCXP, HDI-SM) would be a plus

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.

We are a UN Women Empowerment Principal Signatory and are certified by the National Minority Supplier Development Council.

Acknowledgments from Industry Peers:

• Winner of the Entrepreneur 360 Award (2019).
• IAOP Award; Ranked in the top 100 internationally.
• Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest growing companies of America.
• Named one of the top ten fastest-growing businesses in Houston in 2016.
• Ranked 25th in the HBJ’s Fast 100 Private Companies Award in 2017.

Our Seven Pillars:

We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship. Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.