Call Center / Customer Success Representative

Company Name

A. J. Perri Plumbing, Heating, Cooling

Overview

Pay: $20-22 per hour Schedule: 11:30am - 8pm Full-time, year-round work

Join AJ PERRI, a member of American Residential Services (ARS), the nation's largest provider of residential HVAC, heating, air conditioning, plumbing, and electrical services, with over 7,000+ team members and 45+ years of experience serving homeowners nationwide.

We are seeking a professional Customer Service Representative to support our residential HVAC service and installation teams by managing inbound calls, scheduling appointments, and assisting customers with heating and air conditioning service requests. This is a fast-paced, in-office customer service role supporting our growing HVAC service operations.

What We Offer

• Weekly pay via direct deposit
• Paid training and onboarding
• Insurance available after 31 days
• Low-cost medical (as low as $5/week)
• Dental, vision, HSA/FSA
• 401(k) with company match
• 13 days PTO + 8 paid holidays
• Company-paid life insurance
• Clean office environment with strong team culture
• Career growth opportunities within a national network

Responsibilities

As a Customer Service Representative supporting HVAC service operations, you will:

• Answer inbound customer calls regarding HVAC service, heating repair, air conditioning service, and installation scheduling
• Make outbound calls to confirm HVAC service appointments and installation schedules
• Manage scheduling for HVAC technicians and HVAC installers
• Operate multi-line phone systems while maintaining accuracy and professionalism
• Provide customers with timely updates regarding heating and air conditioning service appointments
• Coordinate with dispatchers, technicians, and internal teams to ensure efficient service scheduling
• Deliver excellent customer service while handling a high volume of HVAC-related service requests

This is a team-driven, in-office customer service position supporting residential HVAC service and installation operations.

Qualifications

What You Need:

• Prior experience in a customer service or call center environment
• Experience scheduling service appointments (HVAC or home services preferred)
• Proficiency with Microsoft Office and computer-based systems
• Ability to manage multi-line phone systems with accuracy and professionalism
• Must report daily to the office (no remote work available)
• Weekend and shift flexibility may be required
• Must pass background check and drug screening

Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional money may be offered based on experience and will be detailed in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on any protected status under federal, state, or local law. Privacy policy available upon request.