Customer Support Specialist - Streamline

Customer Support Specialist

Streamline is a Canadian based technology company that develops innovative software solutions to improve the safety, efficiency and management in the transportation industry. Our driving purpose is to make products that are easy to use, highly adaptable and comprehensive. Streamline is a wholly owned subsidiary of Arrow Transportation Services Inc.

We are looking for a Customer Support Specialist to join us and become part of the Streamline family in Kamloops, BC.

Great people work here!

For more information, please visit Arrow Careers

To learn more about Streamline, please visit Streamline Transportation Technologies

We Offer

Competitive Compensation: $55,000-$65,000 per year based on experience

Full extended medical benefits for you and your dependents/family - includes dental, pharmaceutical, paramedical, vision care, life insurance, disability insurance, health spending account and more

Pension matching program

Full-time, on-site position - 40 hrs/week; schedule may vary

This position is based out of the Kamloops office; not a remote position

As advocates of equal opportunity, we welcome applications from individuals of all backgrounds. We firmly believe that diversity fosters innovation and contributes to the success of Arrow.

Responsibilities

The Customer Support Specialist's principal role is to ensure our customers have the best user experience possible by providing information and training, and to support our internal and external customers by diagnosing and solving any technical problems they may have.

Major responsibilities include:

• Communicate with clients via phone, chat and email to diagnose technical issues with hardware and software products
• Provide step-by-step instructions in simple terms to solve customer issues
• Provide training to customers on our products
• Maintain detailed information of customer problems, solutions, feature requests, and customer satisfaction
• Work together with our development team find solutions to more complex issues
• Provision and prepare systems for shipping
• Software license management
• User testing hardware and software products
• Create and keep current user manuals, instructional materials and product communications
• Represent the company at User and Sales Conferences
• Visit customer sites for trouble shooting
• Other duties as required

You Possess

• Diploma or Degree in Computer Science or Information Technology
• Prior experience in a technical support or similar role
• Experience with both hardware and software support
• Experience with remote desktop applications and help desk software
• Technical aptitude
• Demonstrates strong communication skills both verbally and written
• Excellent interpersonal skills
• Strong work ethic and positive team attitude
• Organizational skills and keen attention to detail
• Internal and external customer service skills
• Problem solving ability
• Strong safety mindset
• Professional appearance/demeanor whether in person, via email or on the telephone