Customer Service Officer
Arrow Electronics
Customer Service Officer
Position: Customer Service Officer
Job Description: What You'll Be Doing
• Responsible for system-related work – SO entries, maintenance, shipment release & inventory management.
• In close collaboration with Field Sales, Inside Sales (IS), Quote Specialist / Marketing, Warehouse and Logistics.
• Responsible for overall Customer management as well as handling RMA (customer returns).
• Work closely internally with Field Sales and Inside Sales on Pre-Order & Order Entry.
What We Are Looking For
• Diploma or Degree in any fields.
• At least 3 years of experience in customer service (order management), sales administration or buyer role.
• Possess excellent communication and interpersonal skills.
• Proficient with Microsoft office software, especially for Excel (Pivot, VLOOKUP).
• Customer-service oriented, analytical and problem-solving mindset.
• Self-motivated and ability to prioritize tasks with sense of urgency.
What's In It For You
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
• Medical Insurance
• Life Insurance
• Discretionary Performance Bonus
• Paid Time Off
• Growth Opportunities
And more!
About Arrow
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 154 and one of Fortune Magazine's Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible.
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen.
Location: TW-Taipei, Taiwan (Jian-Yi Rd)
Time Type: Full time
Job Category: Business Support