(1 - year) Customer Service Officer

Customer Service Officer

This is an 1-year position. This role focuses on delivering exceptional customer service and sales support to the Sales Team and clients while driving performance excellence. Additionally, it plays a key role in enhancing Arrow's reputation and market standing with both customers and suppliers.

Responsible for the Order to Invoice Process including: order maintenance & follow up; inbound customer order management, shipping arrangement & related documents. Payment follow up. Provide expertise on internal and external customer service, and have close collaboration with Field Sales, Inside Sales (IS), Sales Operation Associates (SOA), Quote Specialist / Marketing, Asset, Warehouse, Logistics, and Finance. Support Sales team with direct customer contact following the demand planning and quality issue related follow-ups. Responsible for overall customer management as well as handling customer returns, resolving customers' enquiries, etc. Closely collaborate with Field Sales to maintain inventory at optimized level. Implement other tasks assigned by supervisor and support other necessary projects.

Bachelor degree and above with successful completion of CET-4. Open for fresh graduates, customer service related experiences in similar industry background is preferred. Ability to respond rapidly and professionally to the demand of a high pressure commercial environment. Customer-oriented and good teamwork Process driven and very strong in problem solving. High level of ownership and accountability for assigned tasks. Good communication skills suitable for both internal and external communities. Can effectively cope with change and be comfortable with ambiguity. Willing to work in a challenging and multicultural environment.

Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 154 and one of Fortune Magazine's Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible.

CN-Shenzhen, China (Upper Hills, Huang Gang Rd)

Full time

Business Support