Customer Service Representative

Come Energize Your Career With Arrow Electric!

We are growing and looking for talent to grow with us. Since 1957, Arrow Electric has provided trustworthy, dependable, and cost-effective Electrical Installations, and Services with the highest quality workmanship. We embrace expanding technologies and maintain a highly trained workforce to keep us at the forefront of our industry. Our Team is passionate about their craft, sharing a common goal of exceeding customer expectations. Arrow Electric highly values our Team Members, striving to put employees first and continually working for better ways to improve the Employee Experience. When you join the Arrow Team, you are joining a company that lives and breathes its Core Values and one driven each day by our Core Purpose: "Empowering Our People To Power Our Partners and Communities." We will set goals and expectations. We will challenge you to achieve personal excellence. That is the One Arrow Way to Career Success that comes with Arrow Opportunity!

As a Customer Service Representative, you will be part of our Service Team and play the important role as the primary point of contact for our valued customers as you ensure their success and satisfaction as you identify their needs. You will collaborate with your Team Members to coordinate and schedule our Service Technicians to ensure timely delivery of our services and help us achieve our department and organizational objectives for success.

Essential Duties

• Create work orders for Services Department.
• Answer calls from customers and team members.
• Assist in maintaining customer relationships (follow up calls).
• Assist with daily scheduling.
• Create new job and customer files/folders.
• Request Project Electrical Permits and Inspections as needed.
• Assist in Maintaining Department files.
• Perform general administrative support.
• Assist to Manage Dispatch (distribute work orders, scheduling, etc.).

Minimum Qualifications

• Education: High School diploma or equivalent.
• Experience: 2-4 years of proven CSR experience (electrical services experience preferred).
• Must be proficient in computer operations to include Microsoft Office and Outlook.
• Excellent organizational skills with careful attention to detail and timely follow-through.
• Excellent written and verbal communication skills.
• Possess a strong focus for customer relations.
• Must be self-directed and capable of handling multiple tasks and problem solving with minimal supervision.
• Able to work effectively in stressful, time-sensitive environments.
• Desire and ability to continually learn.
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Ability to be resourceful and proactive.

What We Offer

• Competitive Wages
• Health Insurance: 3 plans to choose from through United Health Care (Effective Date of Hire)
• First Stop Health Virtual Primary Care
• Dental and Vision Insurance
• Life Insurance (Company Provided Plan and optional Group Plan)
• Short-Term Disability (Company Provided)
• Long-Term Disability (Company Provided)
• Employee Paid Policies Available: Critical Illness, Hospital Indemnity, and Accident Policies
• 401(k) plans with Company Matching and Loan Provision (Effective Date of Hire)
• Paid Holidays (Eligibility Starts Immediately)
• Paid Time Off (Eligibility Starts Immediately)
• Paid Bereavement Leave
• Paid Jury Duty Leave
• Morrow Financial Planning Services (Free to Team Members)
• Boon-Health (Coaching/Counseling Program - 2 Free Sessions/Month for Team Members)
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program
• Performance Evaluations
• Arrow SWAG Store (Company-Logo Clothing and Merchandise)
• Safety, Skills, and Leadership Development/Training

One Team! One Arrow!