Customer Service Assistant - Station

Station Customer Service Assistant

Join the Grand Central team as a Station Customer Service Assistant! Contract: Permanent Location: Eaglescliffe Station Salary: £23,121.11 per annum Hours: Rota basis working across 7 day period

About the role: As a Station Customer Service Assistant you will be responsible for providing a highly visible great customer experience at Eaglescliffe station ensuring the safety and security of station users.

Duties will consist of offering a range of rail ticket products, supporting travel information, customer assistance including those with mobility impairments and station presentation duties.

What You'll Do:

• Deliver a high level of customer service with focus on Grand Central's Brand Drivers
• Provide a highly visible station presence including, where appropriate, train side attendance for Grand Central arrivals and departures
• Retail the full range of rail tickets
• Process refunds as appropriate
• Provide customer support and information during periods of disruption
• Maintain a safe and tidy environment, ensuring the station is clean, safe and secure at all times.
• Where required, account for continuity stock and associated sales and administration returns.
• Assist customers with luggage and those that have mobility impairments.

What You Bring:

• Flexibility – shift patterns of the role is on a rota basis which covers a 7 day operation with earliest starts from 07:00 and latest finish 17:30
• Customer Service – you will be a great face to face communicator with previous experience working within a busy customer service environment
• Proactive – you have experience working on your own with the ability to stay calm under pressure whilst maintaining safety at all times
• Problem Solver – You can tackle any challenge with a smile and find solutions when things get tricky.
• Although not essential good geographical knowledge of the passenger railway would be beneficial
• Meet industry medical requirements for the role

About us: Grand Central which is part of the Arriva Group, are an open-access train operator linking the North East and West Yorkshire with London. This means we don't get any sort of help from the government and our only loyalty is to our customers - it's in our interest to give you the best journey possible. We've been connecting London Kings Cross, Yorkshire and the North East since 2007, and our customers consistently rate us as one of the best train companies in the country. Calling at the smaller stations which other operators might miss, which means we're always looking to be active in the local community, through our various social responsibility programs and helping local organisations.

Ready to start your next journey? If you're passionate about making a difference and supporting Grand Central, we want to hear from you! Let's build the future together! Due to the energising nature of our vacancies, application close dates, when stated, are indicative and may be subject to change so please apply as soon as possible to avoid disappointment. Shortlisting and interviewing will take place whilst the advert is open and will close once a successful candidate has been identified.

At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success...