IT Support Specialist II

Job Title

This position requires availability to work one weekend per month. Operate within a fast-paced, high-performing production environment where meeting strict SLAs is essential to business continuity. Maintain constant awareness of system health, job performance, and data flow stability to ensure uninterrupted service delivery. Take ownership of incidents across all severity levels, from routine operational issues to high-impact outages. Diagnose problems quickly, apply known fixes or workarounds, and coordinate with developers, infrastructure, and database teams to restore full functionality. Analyze system performance metrics—including database behavior, server resource utilization, and data pipeline throughput—to identify patterns, bottlenecks, and emerging risks. Provide actionable recommendations to improve reliability, scalability, and efficiency. Proactively identify opportunities to enhance service quality, reduce manual effort, and strengthen system resilience. Suggest improvements to monitoring, alerting, automation, documentation, and operational processes. Serve as a knowledge resource for junior team members by sharing best practices, troubleshooting techniques, and product expertise. Provide informal training and mentorship to help build team capability and consistency.

Minimum Qualifications

• Associate's Degree or equivalent professional experience required. Bachelor's Degree in Information Technology, Computer Science, or a related discipline preferred.
• 2–5 years of experience in information technology, systems administration, production support, or a related technical field.

Other Job-Specific Skills

• Applies established methodologies, operational procedures, and industry best practices to ensure consistent, high-quality support.
• Demonstrates the ability to analyze, troubleshoot, and resolve intermediate-level issues involving system hardware, software, databases, or data processing pipelines.
• Communicates clearly and effectively in both written and verbal form. Able to translate complex technical concepts into language that is accessible to non-technical stakeholders.
• Experience preferred with Oracle or Cassandra databases, Unix/Linux environments, and Azure Databricks, including the ability to support SQL queries, shell scripts, and distributed data processing workloads.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation, or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties" or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.