IT Desktop Support Technician

IT Desktop Support Technician

Location: El Dorado, Arkansas

Type: Contract Contractor Work Model: Onsite Hours: 7 AM- 3 PM M-F

Responsibilities:

• Laptop/PC imaging & setup
• Deliver new laptops/PCs to users setup/transfer data & connect to M365 cloud services
• Software configuration/installations
• Work Incident/Request tickets using Service Now platform
• Printer troubleshooting
• Windows 11 support with M365 application suite
• Basic wi-fi/network troubleshooting skills
• Stockroom inventory of hardware assets & managing those assets
• Excellent customer service skills with a focus on delivering a best-in-class user experience
• Experience working in a plant/manufacturing environment is a plus
• Fast-paced so must be able to manage time well and stay organized
• Great communication skills and have the ability to respond/deliver on new dynamic tasks (priorities can change quickly)
• Must have own transportation and must have current/valid driver's license

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.