Implementation Manager II

Implementation Manager Ii

When you think of InComm Payments, think of innovative payments technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise. InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

Responsibilities:

• Coordinate multiple projects simultaneously from initiation through implementation.
• Manage day-to-day operational aspects of a project, including item set-ups via Retail Link, serving as the main point of contact for internal clients.
• Create and execute project work plans, track progress and revise as appropriate to meet shifting priorities, demands, and timelines.
• Implement schedules and escalate concerns, issues and risks to the appropriate stakeholders in order to meet deadlines.
• Ensure that project documents are complete and current, providing weekly updates to all stakeholders.
• Coordinate and manage special projects as needed.
• Develop an in-depth understanding of the types of end-user customer service issues that can occur and the required to research and resolve these issues.
• Other tasks and responsibilities as assigned.

Qualifications:

• Proven ability to prioritize workload/experience managing multiple projects simultaneously.
• Excellent attention to detail, organization and follow-up skills.
• Effective verbal and written communications at all levels.
• Thrives in a fast-paced environment with flexible structure and methodologies.
• Experience working both independently and in a team-oriented, collaborative environment.
• Ability to listen attentively, respond effectively and resolve client issues.
• Experience in navigating across cross-functional teams.
• Ability to manage expectations and develop strong working relationships with customers both inside and outside.

Equal employment opportunity, including veterans and individuals with disabilities.