Customer Service Representative

Customer Service Representative

Job Number: 362971 Category: Administrative Location: Alexander, AR Area Code: 501 ZIP Code: 72002 Start Date: Right Away Keywords: #CustomerServiceRep #AlexanderJobs

Benefits: On the job training, with cross training for other skilled positions and opportunities for advancement. The aerospace business is growing and we are continually training and promoting up from within. Medical, dental, vision, retirement savings options, tuition reimbursement, performance increases and career advancement. Award winning team with exceptional work environment. Six paid statutory holidays after 90 days probationary period. One week paid vacation bonus after six months / 1960 regular hours. Weekly pay by direct deposit. Performance reviews (and compensation reviews)

Responsibilities: May respond to e-mail inquiries. Customer service is the primary function, but may include minimal selling or promotion of products or services. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Requires ability to navigate a computerized data entry system or other relevant applications. Handles customer service inquiries and problems via the telephone and records consistent problem areas. Calls are basic and routine. Uses computerized system for tracking, information gathering, and/or troubleshooting. Requires limited knowledge of the organization, products, and/or services.

Education and Experience: Associates or Bachelors Degree required 3-5 years related experience in manufacturing setting

Skills and Knowledge: Good comprehension of the English language, both written and verbal. Basic computer skills. Great intrapersonal skills Great communication skills