Printer Technical Support / Help Desk (remote) - Remote Eligible

Job Title

Job Description

-Respond to common service, product, technical, and customer-relations questions.

-Monitor & resolve service tickets for printing related incidents and problems.

-Initiate device related trouble tickets into the customer supplied ticketing system.

-Install and setup printers and apply customer configurations.

-Troubleshoot and resolve printer, print driver, and client system printing issues, non-reporting devices.

-Troubleshoot and resolve print server and print queue issues.

-Perform device and fleet usage analysis.

-Perform research related to printing related issues.

-Assist with the evaluation, testing, and creation of configuration templates of new devices.

-Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.

Skills and Requirements

-2+ years in a help desk or technical support role.

-Experience remotely logging into devices for troubleshooting.

-Experience working in a ticketing system, preferably Service Now.

-Great customer service skills, via phone and email support.

-Comfortable working on a variety of hardware, including printers.

-Prefer experience working on printers in any capacity, but not required.