Customer Service Manager (route&account Management) Phoenix, AZ

Canteen Job Opportunity

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry.

Job Summary

• Responsible for site visits and client retention
• Assist branches with grand openings
• Ensure compliance with local and national account standards; review corporate compliance reporting
• Ensure action plans are developed and implemented to improve food waste, o/s, etc
• Develop an account level incremental sales plan with local management; track performance and increase profitability
• Coordinate efforts to improve customer retention and client experience at the point of sale
• Build retail pricing opportunities and encourage repeat sales, introduce new products to increase revenue
• Drive compliance to merchandising standards
• Assess performance by location through audit reports
• Perform the job functions of the Route Driver position

Preferred Qualifications

• Bachelor's degree preferred; two year College degree or equivalent combination of education and experience acceptable
• 3 years driving experience required
• Valid Non-CDL Class C driver's license and good driving record
• Preferred 1-2 years' experience in a customer service position, or a minimum of 1 year of related experience
• Route management, retail and merchandising experience preferred
• Ability to operate or willingness to learn material handling equipment
• Food&beverage experience
• Excellent communication skills required
• Must be able to travel to client sites
• Must be passionate about providing world class service to our clients and customers
• Must be able to lift 50 lbs. on a consistent basis

Apply to Canteen today! Canteen is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.