Dispatcher/customer Service Representative - Second Shift

Job Opportunity

A transportation company is seeking an individual to enter data into the company database and answer phone calls from customers regarding services and deliveries. Additionally, you will assist with routing drivers and let customers know when routes are running late. There is an opening on the second shift; however, you need to be flexible with hours to assist with periodic vacation coverage.

Job Duties

• Provide customer service, answer phone calls and emails
• Type documents, enter data, audit and invoice customers, sort, handle, and process paperwork
• Assist with dispatching or routing drivers and let customers know when routes are running late
• Interact with the drivers to review their paperwork, scan and update in the computer system, and file
• Verify and complete required documentation and reports
• Maintaining daily reports in Word, Excel, and Crown Computer System
• Lift cartons and other objects of various shapes, sizes and weights
• Safely walk and stand for extended periods of time, reach, bend, climb, push, pull, twist, squat, and kneel as necessary to perform the job duties
• Handle daily attendance at assigned work location promptly and accurately
• Perform other duties as assigned