Account Manager, A&H

Account Manager

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

The Account Manager plays a key role in managing and retaining a portfolio of Accident & Health (A&H) clients, including employer groups, brokers, and distribution partners. This position ensures exceptional service delivery throughout the policy lifecycle—supporting onboarding, renewal strategy, product education, and ongoing relationship management. The ideal candidate brings strong communication skills, deep knowledge of A&H products, and the ability to collaborate across underwriting, claims, operations, and sales teams.

Responsibilities and Accountabilities

• Serve as the primary point of contact for assigned A&H clients and brokers.
• Advise partners how to best utilize Arch products and how to position within their portfolios.
• Demonstrate how to effectively maximize Arch technology and further educate on Arch products and our value proposition.
• Track, monitor and report on various partner performance and identify areas for improvement and growth via product cross-sell and further business development.
• Build and maintain strong, trust-based relationships to ensure high client satisfaction and retention.
• Conduct regular client check-ins, including renewal meetings, performance reviews, and program updates.

Account Operations & Execution

• Coordinate account implementation, enrollment, and onboarding activities.
• Track and resolve service issues related to billing, eligibility, claims, policy changes, and compliance.
• Prepare and deliver customized reporting packages, including utilization, claims summaries, and performance metrics.

Product & Industry Expertise

• Maintain a solid understanding of Accident & Health products such as Group Accident, Supplemental Health, Hospital Indemnity, Travel Accident, Disability, and Specialty Risk programs.
• Stay informed on industry trends, regulatory developments, and competitor offerings.
• Ability to effectively educate clients and brokers on product features, coverage terms, and program performance.

Education and Experience

• Bachelor's degree in business, insurance, healthcare administration, or related field (or equivalent experience).
• Account management experience in the Accident & Health, employee benefits, or broader property/casualty insurance.
• Strong understanding of A&H product lines and insurance concepts.
• Excellent communication, relationship-building, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in CRM systems and Microsoft Office Suite.

Required Skills and Abilities

• Experience working for an insurance carrier, MGU/MGA, TPA, or benefits brokerage.
• Active Life & Health insurance license (or willingness to obtain).
• Experience with enrollment platforms, claims systems, or broker management tools.

$61,900 - $83,622/year

• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.
• Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you.