Senior IT Support Specialist Rockville, MD

Arcellx Job Opportunity

Arcellx is a public, clinical-stage biotechnology company reimagining cell therapy by engineering innovative immunotherapies for patients with cancer and other incurable diseases. We believe that cell therapies are one of the forward pillars of medicine and our mission is to destroy cancer and advance humanity by developing cell therapies that are safer, more effective, and more broadly accessible.

Our team members are made up of talented innovators and dreamers working from our offices in Rockville, Maryland, and Redwood City, California. At Arcellx, we hire exceptional people and create a fun, diverse, supportive, and informal environment that allows everyone to do their best work.

Living our core values is essential to maintaining a work environment that is high-performing, inclusive, and collaborative. We look for candidates who demonstrate strong values alignment and bring different backgrounds, viewpoints, and abilities to the team.

Arcellx Core Values

• Character: Committed to always doing what's right.
• Audacity: Willing to challenge convention and share candid feedback with others.
• Determination: Curious and self-motivated. Always looking to improve and learn.
• Collaboration: "No job is too small" mentality. Humble and willing to help others.
• Originality: Will bring your unique perspective to the table and respect a diverse set of views and backgrounds.

The "Fine Print" – What You'll Do

• Act as the first point of contact for technical assistance, providing prompt troubleshooting and resolution for hardware, software, and system-related issues.
• Manage the daily IT ticket queue, ensuring all tickets are logged, prioritized, and resolved.
• Oversee IT-related tasks for onboarding and offboarding team members.
• Create and update technical documentation for IT processes, procedures, and systems.
• Maintain and organize inventory of hardware assets.
• Assist with small-scale IT projects, such as hardware rollouts or software updates, by coordinating timelines and resources.
• Analyze trends in technical issues and identify opportunities to improve IT processes and systems. Communicate key findings to IT Management to drive enhancements in service delivery.

Skills and Experience We Look For

• 5+ years' experience in an IT helpdesk/desktop environment, providing remote, web & phone support.
• Excellent customer service, attention to detail, communication and interpersonal skills.
• Strong knowledge of Windows OS, Office Apps, and basic networking. Familiarity with Mac OS a plus.
• Thorough knowledge of Active Directory, Office 365 Administration, IT concepts, hardware, and software.
• Good problem-solving skills and a willingness to learn.
• Relevant certifications are advantageous (e.g., Microsoft Certified Professional, CompTIA suite).

Rewards at Arcellx

Our people are our greatest asset, and supporting their well-being is an essential part of delivering on our mission and impacting the lives of patients. Putting this belief into practice means offering strong compensation and benefits.

The base salary range for this position is $80,000 - $95,000 per year. Where a candidate falls within that range is determined by factors such as years of experience. Our compensation package also includes an annual bonus based on company goals and an equity (RSU) grant. We do offer relocation assistance for roles if required.

Our market-leading benefits package includes: 100% coverage for medical, dental and vision for team members and dependents, unlimited vacation, a 3-day weekend every month, fully-paid parental leave for up to 6 months, tuition reimbursement, 401k employer contribution and more.