Senior Customer Success Manager - Remote Eligible
Arbor Education
Senior Customer Success Manager
At Arbor, we're on a mission to transform the way schools work for the better.
We believe in a future of work in schools where being challenged doesn't mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day.
Our MIS and school management tools are already making a difference in over 10,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days.
At the heart of our brand is a recognition that the challenges schools face today aren't just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education everyday: the staff. We want to make schools more joyful places to work, as well as learn.
We are looking for a strategic, collaborative and customer centric Senior Customer Success Manager to join our Customer Success team and help us advise our highest value Multi Academy Trusts and Local Authorities on the art of the possible in Arbor. The remit and focus of the role is to assist customers to set and realise outcomes that they want to achieve, as well as ensure that our customers see a return on their investment, ultimately contributing to our excellent retention and account growth rates.