Senior Client Success Consultant

Senior Client Success Consultant

At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it's our people who make this happen.

Join us as a Senior Client Success Consultant, where you'll partner with leading awarding organisations to shape the future of assessment. You'll be at the heart of digital change—guiding clients through transformation, unlocking the full potential of GradeMaker Pro, and helping them achieve meaningful impact while driving our shared success.

The role will require travel to our office in Cheltenham and other AQA sites.

What you'll do:

• Build trusted relationships with senior stakeholders in UK and global exam boards.
• Lead smooth rollouts of GradeMaker Pro, helping clients hit their digital goals.
• Spot growth opportunities and strengthen customer partnerships.
• Share client insights to shape product improvements.
• Be the voice of the customer, driving success and innovation in digital assessment.

What you'll bring:

• Deep knowledge of education and assessment, with experience in authoring or awarding organisation governance.
• Proven success in enterprise SaaS implementation and service delivery.
• A strategic mindset with strong commercial acumen and excellent communication skills.
• Confidence to guide clients through complex change in diverse cultural settings.
• A curious, analytical approach to problem-solving and innovation.

What's in it for you?:

• Enjoy a flexible work environment with a 35-hour week and extensive opportunities for professional and personal development.
• Access to an enhanced contributory pension scheme which could see you paying in 7% and AQA contributing 11.5% (Other options are available).
• 25 days of annual leave, increasing to 30 days with service, plus bank holidays and additional Christmas office closure.
• Comprehensive health coverage from day one, including Bupa PMI, Health Cash Plan, and Life Assurance.
• Participate in eco-friendly transport schemes, including electric vehicles and cycle-to-work options.

At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone—regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background—is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.

Make your mark in education technology. Apply now and help shape the future of assessment.

How do I apply?

Read the full job description below, then upload your most recent CV with a cover letter explaining how your skills and experience match what we are looking for.

Applications close Tuesday 7th October

Interviews will be conducted in our Cheltenham office on 21st October.