Senior Customer Service Coordinator

Job Title

Feladatok és Felelősségek/Tasks and Responsibilities:

• Regular communication with customers and the Sales/Marketing organization from order acceptance to delivery completion, including handling potential complaints
• Managing strategic customers that are of high importance to APTIV
• Entering non-electronic orders into the company's MFG Pro system and systematically storing order documents (fax, email)
• Requesting, tracking, and aligning customer forecasts with Demand Controllers
• Aligning the manufacturing and delivery confirmation of orders with the customer, monitoring the timeliness of deliveries, and aligning customer extra requests with the participants in the production-delivery process
• Predicting potential manufacturing and delivery delays to the customer, coordinating necessary actions with the participants in the production and logistics process
• Handling logistics-related complaints and exploring the causes with the involvement of process participants. Monitoring product quality complaints with the relevant quality engineer
• Developing and initiating cost-efficient operation improvement proposals
• Executing management directives
• Independently participating in customer visits, representing APTIV fully
• Preparing specific weekly, monthly, and quarterly reports
• Actively participating in meetings within the company and with customers
• Performing mentoring duties, assisting colleagues, and educating new arrivals
• Prioritizing production when necessary and coordinating the situation among departments, and coordinating escalation if needed

Elvárások/Requirements:

• Higher education degree
• English and German negotiation language skills
• Computer user knowledge
• Understanding of the production and delivery process. Capable of performing mentoring duties
• Minimum 3 years of professional experience
• Good conflict management skills
• Thorough and proactive in work
• Able to work both independently and in a team, and lead a team when needed

Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.