Customer Support Representative (french / English)

Customer Service Representative

Our client is one of the leading online restaurant supply chain platforms in Canada, with over 7,000 customers currently using our online ordering service and delivery service. We are seeking an enthusiastic and responsible Customer Service Representative to join their team. The job requires a commitment to providing excellent customer service, as well as working well in a fast-paced environment and multi-tasking with ease. Candidates must be comfortable standing for extended periods and able to work effectively under pressure. This position is ideal for individuals who enjoy working in a fast-growing, dynamic business environment and thrive on engaging with customers.

Responsibilities:

• Serve customers by answering their questions, resolving their issues, and providing them with the information that they need.
• Help customers navigate the company website, resolve any issues that they are having, and answer any questions that they have.
• Help customers understand their policies and complete claims, order renewals, or other transactions.
• Process payment for services that have been purchased.
• Manage a portfolio of customer accounts to ensure maximum customer satisfaction.
• Know what to do if a customer has a complaint or is dissatisfied with the service that they are receiving.

Hourly Pay: $17.20 per hour

Additional pay:

• Monthly Bonus pay (range from 0 to 500, based on task completion rate and overall performance)
• Overtime pay

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• Bachelor's Degree (preferred)

Experience:

• Customer service: 1 year (preferred)

Language:

• Fluent in French (Must)
• Fluent in English (Must)
• Mandarian (Not a must)