Customer Success Manager

Customer Success Manager

FMCG brands spend millions trying to reach shoppers, but they're missing the moment that matters most, when people are planning what to cook and deciding what to buy.

We get grocery products into shopping trolleys and onto kitchen counters.

We connect brands with engaged grocery shoppers at the exact moment they're making purchase decisions. We don't just inspire: we drive trial, educate on new occasions, and turn recipe views into real sales. And unlike every other marketing channel, we can prove it.

What we deliver:

• Recipes+: Strategic recipe placements that get food products purchased and into people's homes
• Insights: Consumer behaviour data that fuels smarter marketing and identifies new product opportunities
• Stock Checker: Real-time availability tracking across major retailers

We've cracked what the industry couldn't: recipe marketing that actually drives sales.

For too long, marketers have been stuck as the "cost centre" responsible for driving sales, finding customers, building awareness, and launching products, but without the tools to prove impact. We've built the performance platform that changes everything.

Finally, marketing that marketing teams can prove works.

We're 16 people across NZ and Sydney, moving fast with big ambitions. We need great people to help scale our customer success as we grow.

About the role:

As a Customer Success Manager, you have one job: turn our customers into raving fans who can't live without us. You'll be the strategic partner who ensures FMCG brands squeeze every drop of value from our platform - driving adoption, proving ROI, and growing their investment with us.

This isn't a "check-in once a quarter" role. You'll be deep in the trenches with customers, understanding their business challenges, spotting expansion opportunities, and making sure they're hitting their growth targets. When they win, we win.

You'll work directly with Sales, Marketing, and Product teams in our fast-moving startup environment, where customer feedback shapes what we build next and your relationships directly fuel our revenue engine.

Perfect for you if: You love solving real business problems, get energized by driving renewals, and want to be part of building something that actually moves the needle for brands.