Technical Support Tech - Technical Support Tech I
Apex Systems
Technical Support Tech - Technical Support Tech I
This role provides technical support to end users on a variety of issues. The position involves identifying, researching, and resolving technical problems by responding to telephone calls, email, and personnel requests. The successful candidate will document, track, and monitor problems to ensure timely resolution.
Key Responsibilities
- Provide first-level contact and support for end-user technical issues.
- Respond to requests for technical assistance via phone, email, or in person.
- Identify, research, and resolve technical hardware and software problems.
- Document all support requests, resolutions, and follow-up actions.
- Track and monitor issues to ensure a timely resolution.
- Follow pre-established guidelines and instructions to perform job functions.
- Escalate unresolved issues to the next level of support personnel.
Required Qualifications
Education: An associate's degree in a related area is a potential requirement.
Experience: 0-3 years of experience in technical support or a related field is required.
Technical Skills: Knowledge of commonly-used technical support concepts, practices, and procedures is necessary for this position.
Compensation & Benefits
The pay rate for this position is between $20.00 and $28.00 per hour. Specific benefits available to contract employees will be discussed during the hiring process.
We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.