Technical Support Representative - PHX

Technical Support Representative- PHX

The Technical Support Representative provides first class technical support to customers through multiple communication channels, including email and phones. This is a customer-focused, technical, hardware, and software-related support position with responsibilities for meeting or exceeding performance and quality goals. The role is hybrid, requiring work onsite four days a week, with Mondays remote.

Key Responsibilities

• Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, and returning damaged devices.
• Build and maintain subject matter expertise of all products, solutions, and policies.
• Assist customers utilizing problem-solving skills and customer empathy.
• Report bugs and trends to the necessary stakeholders and suggest process improvements to management.

Required Qualifications

Bachelor's Degree is preferred, or equivalent work experience.

1+ years of technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms.

Proficient with Windows operating systems, mobile devices, and cloud-based solutions. Proficiency with Microsoft Office is also required.

Other Skills

• Excellent verbal and written communication skills.
• Strong analytical and troubleshooting abilities.
• Ability to articulate technical information appropriate to the audience.
• Self-driven with the ability to work independently.

Preferred Qualifications

• Fluency in multiple languages is a plus.

Compensation & Benefits

The pay rate for this position is $27.00 per hour. We offer a comprehensive benefits package to eligible employees.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.