Service Desk Coordinator

Service Desk Coordinator

Ready to be on the front lines of enterprise technology? This is your opportunity to join a high-visibility Service Desk team where your work makes an immediate and meaningful impact. As the first point of contact for end users, you'll be a trusted problem solver. Owning technical issues from the initial call through resolution, delivering fast, thoughtful solutions, and creating positive user experiences every day.

This role is ideal for someone who thrives in a fast-paced environment, loves variety, and enjoys blending technical troubleshooting with top-tier customer service. You'll work across multiple systems, sharpen in-demand IT skills, and build a strong foundation in an enterprise setting all while driving first-contact resolution and high customer satisfaction for users who depend on you.

If you're energized by helping people, enjoy troubleshooting, and want a role where your skills and attitude truly matter, we'd love to hear from you. Apply today and take the next step in your IT support career.

Key Responsibilities:

• Respond to inbound calls to provide Tier 1 technical support and troubleshooting
• Support end users through web queues, outbound interactions, and email
• Leverage documentation and internal resources to resolve issues efficiently
• Accurately document work using standard PC applications (word processing, spreadsheets, databases)
• Escalate issues outside of scope in a timely manner
• Participate in weekly staff and mentor meetings
• Follow established IT practices, policies, and procedures
• Maintain strong adherence and accountability to support business success

Qualifications:

• Knowledge and understanding of the information technology field
• Experience troubleshooting and resolving basic technical issues
• Exposure to enterprise systems and common IT terminology
• Strong verbal and written communication skills
• Ability to interact professionally with end users using strong soft skills
• Effective organizational, time management, and multitasking abilities
• Ability to work independently and collaboratively in a team environment
• Preferred: 3+ years of Tier 1 support or similar experience
• Preferred: Call center or front-line customer support experience
• Preferred: Familiarity with ITIL and ticketing tools such as ServiceNow

Compensation and Benefits: The pay rate for this position is between $25.00 and $29.55 per hour. Please note that the final rate may be contingent on experience and other factors.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.