Quality Assurance (QA) And Application Support Analyst

Microsoft Dynamics 365 Administrator

Location: Hybrid onsite in Richmond, BC V6V 1H4

Duration: 6-12 month contract to hire

Candidates must be authorized to work in Canada.

Are you passionate about quality, problem-solving, and making a real impact in IT operations? We're looking for a QA and Application Support Analyst to join our dynamic team. In this role, you'll be at the heart of our application lifecycle—triaging user requests, managing testing processes, and championing quality standards across the organization.

You'll collaborate with cross-functional teams to ensure our applications run smoothly and meet the highest standards. If you thrive in a fast-paced environment and enjoy both technical and customer-facing work, we want to hear from you!

As a QA and Application Support Analyst, you will:

• Lead and manage smoke and regression testing for applications
• Triage, prioritize, and assign incoming help desk requests
• Develop and execute manual and automated test cases, scripts, and plans
• Establish and improve QA methodologies and tools for defect management
• Analyze risks related to defects and security issues
• Escalate unresolved issues to appropriate support levels
• Communicate effectively with technical and business teams
• Provide regular updates to stakeholders and executives
• Stay current with QA best practices and industry trends

The experience we like to see:

• Post-secondary degree or diploma in IT or related field
• 3+ years of software testing experience
• 3+ years in an IT-related customer service role
• Strong knowledge of testing methodologies and QA best practices
• Excellent analytical, organizational, and communication skills
• Proficiency in Microsoft Office
• Experience with Microsoft Dynamics 365, Microsoft Azure DevOps and Business Intelligence
• UAT

Bonus Points:

• BSc in Computer Science
• 5+ years in QA, with at least 3 years in testing and IT support
• Experience with ERP & CRM systems (especially Microsoft Dynamics 365)
• Strong report writing and documentation skills
• Experience with Data Quality programs and/or a BI platform (PowerBI)

Who You'll Work With:

• Business Analysts
• Project Managers
• Development & Web Teams
• IT Operations
• BI Data Specialists
• CIO and Director of IT
• Key stakeholders across departments

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.