Platform Support Lead

Platform Support Lead

Apex Systems, a World-Class Technology Solutions Provider, is seeking a Platform Support Lead on behalf of one of our largest financial industry clients. Please apply if interested and qualified. Please note that only qualified candidates will be contacted. We cannot support C2C hiring.

Location: Charlotte, NC

Duration: 12 months+

Pay Rate Range: $39-$44/hr.

Monitor and support applications for 100% SLA meets. On call support. Production Ticket/Issue Triage. Preparing RCA – Root Cause Analysis (RCA) document. Partner with Application team, CCO, application support teams to resolve the issue. Prepare and/or review Impact Analysis based on issue analysis. Hands on experience with application support workload. Write scripts to automate mundane daily BAU tasks. Willing to provide support after office hours, weekends and stay on call when business needs. Identify root cause in the code, suggest break-fix activities in the code and/or DB. Follow the release management and code deployment process to migrate the code changes.

Minimum five years experience in the payment technology industry. Strong knowledge of Cloud technology in AWS, Azure and Heroku methodologies. Five to ten,(5-10) years of working into a production environment with Change management technology experience. Working knowledge of Java, Oracle, Linux, SQL/ Splunk.

Very strong communication and documentation skills. Ability to work under high intense pressure, exhibiting technical troubleshooting and effective triage skills.

Minimum of 3-5 years experience with monitoring and alerting Dashboards and tools, such as AppDynamics, Splunk, Interscope. J2EE, Spring, Microservice Unix / Linux Scripting. Understanding of Database terminologies. Strong working knowledge of Microsoft tools.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.