Network/operations - Technical Support - Sr

Mobile Endpoint Specialists

Mobile Endpoint Specialists will perform a variety of tasks to ensure mobile devices are properly provisioned & deployed throughout the enterprise while working closely with mobile vendors & carriers to optimize and maintain corporate spend.

Responsibilities:

• Troubleshoot and resolve mobile device issues or problems with device hardware and software
• Optimize, analyze & manage cellular lines of service to include but not limited to, correcting charges for service plan, adding/removing lines of service and adjusting global plans as needed
• Lead day to day enrollment/provisioning/monitoring of smartphones
• Build, support and maintain the mobile device management environment including operational, security, and compliant device configurations supporting iOS & Android devices
• Apply knowledge of Mobile Device Management (MDM) across multiple mobile technologies, IT standards, and applications, while working closely with mobility vendors to resolve technical issues
• Collaborate with internal partners and vendor teams as needed (e.g. help desk, architecture, information security, network, identity management)
• Utilize ServiceNow for asset & incident management
• Manage mobile devices in Workspace UEM
• Use Excel & Google Sheets formulas for analyzing, recording, & reporting

Basic Qualifications:

• High school diploma, GED or equivalent certification
• At least 2 years of experience with help desk & Level 2 (L2) support
• At least 2 years of experience in IT asset management
• At least 1 years of experience with Mobile device support
• At least 2 years of experience with ServiceNow

Preferred Qualifications:

• Bachelor's degree
• ITIL Certification
• 5+ years of experience with help desk & L2 support
• 4+ years of experience in IT asset management
• 4+ years of experience with Mobile Device Management support
• 4+ years of experience with ServiceNow

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.