Network/operations - Technical Support - Sr

Service Desk Support - Sr

Physical attendance onsite five days per week (Monday through Friday 9-5, chance of after hours for network change) in Manhattan & Bronx required* (Multiple cafe/branch locations).

Must have reliable transportation to move between branches.

No rate flexibility.

Chance to extend.

Conversion eligibility not required.

Responsibilities:

Respond to and resolve user-reported technical issues via various communication channels, including phone, email or in-person.

Troubleshoot hardware and software problems on desktops, laptops, mobile devices and other IT equipment.

Install, configure and maintain operating systems, software applications and peripheral devices.

Provide guidance on how to use software applications, troubleshoot common user errors and offer training and self service tips when possible.

Ensure a positive customer service experience by addressing user concern and inquiries promptly and professionally.

Create and maintain documentation for IT procedures, troubleshooting guides and knowledge base articles.

Share knowledge with colleagues and end-users to empower them to resolve common IT issues independently.

Stay updated with emerging technologies and industry trends to enhance technical skills and provide innovative solutions.

Qualifications and Skills:

High School Diploma, GED or equivalent certification.

Relevant Certifications, such as CompTIA A+, CompTIA Network+ or Google IT Support Professional Certificate can be advantageous.

Strong problem-solving skills.

Excellent communication and interpersonal skills.

Patience and ability to convey technical information to non technical users.

Understanding of cabling (testing, running, repairing).

Flexibility to perform after-hours project work.

Familiarity with a variety of Operating Systems (e.g., Windows 10, Windows 11, MacOS).

Knowledge of hardware components and basic networking concepts.

Ability to work independently and as part of a team.

Preferred Qualifications:

Bachelor's Degree.

5+ years of experience as an IT Professional (tech support).

2+ years of experience using Google Suite.

EEO Employer.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.