IT Technician

Jr. Technical Support

The Jr. Technical support role is required for day-to-day support of equipment in the logistics environment.

This role is also responsible for receiving, tracking, and resolving L1/L2 Service Desk requests and incidents submitted by customers via walk-up or systematically.

This role assists with the installation of new systems and services as required.

Monitor Data center alarms and co-ordinate with 3rd Party, SSC and Global Technology for maintenance.

Responsibilities:

• Serves as first point of contact for DC/FC users seeking IT support
• Aims to resolve a significant portion of incidents and fulfill routine service requests directly
• Act as communication bridge between the operations and various support teams to facilitate smooth information flow and effective problem resolution
• Manage release of planned outages and upgrades to ensure successful implementation
• Assist with supporting Microsoft Windows and its office products
• First level support of all office printers in preventive and remedial capacity.
• When unable to resolve an issue themselves, escalates incidents and complex service requests to the appropriate global support and specialist teams
• All other duties as assigned.

Minimum Qualifications:

• Technical/Business School, technical certification accepted in lieu.
• 1-2 years of experience in a similar role OR 1-2 years of DC experience with technical certifications will be considered in lieu.
• Working knowledge of networking (wifi), VDI, Windows 10/11 OS, O365, ServiceNow.
• Experience with Inventory management is ideal.

Frequent periods are spent standing or sitting in the same location with some opportunity to move about. Occasionally required to stoop or lift light material or equipment.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.