IT Deskside Support Field Technician
Apex Systems
IT Desktop Support Field Technician
Apex Systems is looking to hire an IT Desktop Support Technician to support our financial client in the Boca Raton, FL area.
Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Performs general maintenance tasks and resolves problems immediately, while more complex issues are identified to a higher level of support. Installs, configures and troubleshoots desktop systems and workstations. Manage queue, complete onsite repairs, manage inventory, update calls. Business casual dress code. Personal tools & specialty tools will be provided.
General IT troubleshooting will likely be asked how to do certain things within the Windows operating system, and Microsoft apps like Teams, Outlook, OneDrive, OneNote.
A+, Dell and Lexmark certifications preferred
Strong customer service skills – personable, empathetic, patient – Will be handing off computers to our internal users
Communicates highly technical information to both technical and nontechnical personnel
May be called upon to recommend hardware and software solutions, including new acquisitions and upgrades
May participate in development of information technology and infrastructure projects
May involve use of problem management databases and help desk system
A+ Cert preferred
Candidate must maintain good customer focus meeting deadlines and service level agreements (SLA's)
Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server and Printer
Works well under general supervision
1-2 years plus supporting Desktops, Laptops and Printers.
1-2 years plus with customer service experience
Personable as they will be interacting with a wide range of users and environments
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.