IT Customer Service Rep

Job Posting

Job#: 2083202

Position: IT Customer Service Representative (Tier 1-2 Helpdesk) x 2 OPENINGS

Location: Joint Base Andrews (100% ONSITE)

Duration: Long Term Contract (Goes until July 2029)

SHIFT: Monday – Friday 0700-1530 / 0800-1630

Pay Rate: $37.76/hr. (BASE) + $4.93/hr. (SCA) = $42.69/hr (SET RATE)

MUST HAVES

• Ability to obtain and maintain a Secret Clearance | Security+ CE (please send copy)
• 3-5 Years of overall IT/Customer Service experience

Responsibilities

• Demonstrated excellent direct customer-facing customer service skills
• Demonstrated ability to triage and/or troubleshoot thru Level 2 analysis for incidents
• Demonstrated ability to multi-task and function in a fast-paced environment
• General understanding of DHCP concept
• General understanding ActiveClient
• General understanding of PKI relative to Common Access Card
• Ability to receive and act on requests for service via multiple mediums (phone and self-service)
• Demonstrated conflict management skills
• Ability to work with little to no supervision
• Demonstrated ability to analyze and present data in written and oral manner

Preferred Qualifications

• General understanding of SCCM/MECM/InTune and role in software management
• Knowledge of local user profile support
• Knowledge of Microsoft computer imaging methods
• Mobile Device (e.g. Iphone) support a PLUS ref integration with Office 365 applications
• Active Directory (account administration, group memberships, etc)

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.