Help Desk Support

Helpdesk Support

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.

Location: Clayton, NC - 100% onsite

Duration: 6+ months contract

Pay Rate Range: $20-$23

Requirements:

• Minimum of 2 years of IT experience required, preferably in a customer facing role
• Hands on hardware troubleshooting experience, including laptops, desktops, barcode scanners, Audio & Video systems
• Experience with Office365 applications
• Experience with ticketing systems such as ServiceNow
• Experience with supporting iPads and iPhones
• Operational experience, hands on support for end user technical issues in an operating facility
• Ability to demonstrate and provide excellent & friendly customer service skills
• CompTIA A+ certification is preferred

Physical requirements:

• May move equipment &/or supplies weighing up to 33 pounds within the facility using various body positions.
• May be required to work outside of regular business to support manufacturing.
• May require the ability to work in loud noise environments with hearing protection

Essential functions:

• Imaging of new Laptops, Desktops & clients for Office and Manufacturing system usage
• Setup and support of cellular devices for end users
• Inventory control of patch cables, video cables, peripherals and other IT items
• Assist in ordering and receiving equipment, as required
• Comply with internal and external regulations and procedures
• Follow all safety and environmental requirements in the performance of duties
• Use remote management to assist end users who are working remote

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.