Executive Support Analyst - NY,

Executive Support Analyst

Location: New York, New York (Hybrid)

Employment Type: Contract

Duration: 12 months

Role Overview

We are seeking an Executive Support Analyst to join a highly visible team providing technology support to senior leaders. This role focuses on delivering white-glove, personalized service in a fast-paced environment where your work directly impacts executive productivity. The position is centered on elevating the overall executive support experience by focusing on process, consistency, and long-term service improvement. The ideal candidate is a collaborative, articulate, and professional individual with a strong executive presence who is also open to growth and new ways of working.

Key Responsibilities

• Lead or participate in initiatives and projects within technology operations.
• Contribute to planning related to technology operations projects or deliverables.
• Analyze moderately complex technology operations issues that require in-depth review.
• Plan, design, document, and enforce escalation policies and procedures.
• Provide activity, progress, and status reports to management.
• Troubleshoot and triage job failures, working with support teams and vendors to drive resolution.
• Improve deployment processes, tools, architecture, and day-to-day technical support.
• Direct the daily Risk and Control flow of operations, focusing on policies and procedures.
• Deliver white-glove service with discretion, support executive meetings, and remain flexible for after-hours needs.
• Maintain a regular in-office presence, often up to five days per week.

Required Qualifications

• 4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.
• At least 2 years of demonstrated experience providing white-glove IT support to C-suite executives.
• Experience managing VIP incidents and escalations with urgency and professionalism.
• Proficiency in supporting the Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive, Excel, PowerPoint, Word).
• Strong knowledge of Windows and macOS operating systems, including mobile platforms (iOS, Android).
• Experience with video conferencing technologies (e.g., Zoom, Teams Rooms, Webex).
• Understanding of networking fundamentals (VPN, Wi-Fi, LAN/WAN troubleshooting).
• Experience with device management platforms (e.g., Intune, SCCM).

Preferred Qualifications

• Proven track record delivering white-glove technology support to executives or senior leaders.
• Ability to troubleshoot end-to-end (devices, networks, applications, and security tools) discreetly.
• Strong executive presence and communication skills, with the ability to simplify complex issues.
• Demonstrated ability to work under high pressure with discretion, confidentiality, and professionalism.
• Experience in regulated industries, such as financial services, with an awareness of compliance and risk.
• A data-driven mindset with an interest in and exposure to AI and modern tooling, including Microsoft Copilot.
• Skilled in workflow optimization and identifying opportunities for automation or simplification.

Compensation: The pay rate for this position is between $67.05/hr and $72.58/hr.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.