Desktop Support Analyst

Desktop Support Analyst

We are hiring a Desktop Support Analyst!

Role: Desktop Support Analyst

Supporting: Large Financial Services Client

Location: Vienna, VA (Onsite)

Assignment Type: Contract Only

Duration: ~ 8 months

Role Overview: This is an exciting opportunity for early-career IT professionals to build hands-on experience in a fast-paced, professional environment. You'll play a key role in supporting end users, troubleshooting technical issues, and expanding your skills across Windows systems, networking, cybersecurity, and Microsoft 365 tools. This role offers a strong foundation to grow your IT career, expand your technical skillset, and make a real impact from day one.

If you're detail-oriented, customer-focused, and eager to grow your IT career, we want to connect with you. Apply today to take the next step in your IT journey!

Key Responsibilities:

• Diagnose and resolve hardware and software issues for end users
• Provide support across Windows 11 environments and enterprise applications
• Troubleshoot VPN connectivity issues, including GlobalProtect
• Support Microsoft 365 tools such as Outlook, OneDrive, and Teams
• Manage and track tickets using ServiceNow or similar systems
• Assist with basic networking (IP, DNS) and cybersecurity practices (MFA, phishing awareness)
• Deliver excellent customer service while following standard operating procedures
• Collaborate with team members in a fast-paced, high-volume environment

Qualifications:

• 1–5 years of desktop support or technical support experience
• Strong communication and customer service skills
• Professional, detail-oriented, and team-driven mindset
• Experience troubleshooting Windows 11 systems
• Familiarity with VPN tools (Palo Alto GlobalProtect preferred)
• Working knowledge of networking basics (IP, DNS)
• Basic understanding of cybersecurity concepts (MFA, phishing)
• Experience with ticketing systems such as ServiceNow

Preferred:

• CompTIA A+ or Microsoft 365 Fundamentals certification
• Experience with ConnectWise, CyberArk, or Citrix VDI

Compensation and Benefits: The pay rate for this position is between $19.00 and $24.05 per hour. Please note that the final rate may be contingent on experience and other factors.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.