Customer Service Representative

Customer Service Representative

As a Customer Service Representative, you will be responsible for providing excellent service to consumers by handling inbound calls, resolving issues, and maintaining accurate records using internal systems.

Primary Responsibilities:

• Answer inbound calls from consumers
• Research and resolve customer issues over the phone
• Use computer databases to verify and document information

Required Qualifications:

• Minimum 1 year of customer service experience, including problem-solving
• At least 1 year of experience in an office setting using a telephone and computer
• High School Diploma or GED
• Authorization to work in the United States
• Availability to work 40 hours per week within site operating hours
• Familiarity with Windows PC applications and ability to learn new systems

Soft Skills:

• Ability to navigate computer systems while on calls
• Strong multitasking skills, including understanding multiple products and benefit levels
• Consistent focus and productivity, even with repetitive tasks

Physical Requirements & Work Environment:

• Frequent speaking and listening via headset
• Prolonged sitting and use of hands/fingers for keyboard and mouse
• Handling objects and working long periods at a computer
• Moderate noise level typical of a service center (conversations, computers, printers, floor activity)

EEO Employer