Customer Account Specialist

Associate Customer Account Specialist

Location: Hybrid in Coral Gables, FL

Duration: 1 year Contract to Hire

Rate: $19-$22/hr + Overtime pay

Min Qualifications:

• 1 year experience in call center environment and working with CRM tool.
• Bilingual (preferred)
• High School Diploma or GED

Job Overview

Employees in this position will be the main point of contact for our customers and provide exceptional support and problem solving to enable their success. As an Associate Account Specialist, you will be responsible for assisting customer with filing claims, providing detailed explanations of services or products, listening to customers concerns and addressing their request. You will review customer accounts and transactions while resolving customer concerns. The role will also intel communicating with customers over the phone or via email when needed. This role will require meeting all service levels and Quality targets daily.

Job Duties & Responsibilities

Receives inbound calls and responds to customer requests, inquiries, claims processing inquires, billing or claim disputes.

Handle situations which require adaptation of response

Transfers or refers to partner.

Performs other job-related duties as assigned.

Analyzes complex billing problems and research for solutions.

Performs other job-related duties as assigned.

Required Qualifications

High School Grad / GED

Experience: 1+ years

Preferred Qualifications

Bilingual

Special Considerations

Competencies:

Oral and Written Communication

Technical Expertise

Integrity

Focus on Customers

Decision Making

Adaptability

Work Ethic

Problem Solving

Influence

Strategic Thinking

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.