Brand & Customer Experience Project Coordinator

Brand & Customer Experience Project Coordinator

Apex Systems is looking to hire an ONSITE Brand & Customer Experience Project Coordinator for our client based out of Shippensburg, PA. This assignment is anticipated to be a 12 month contract with strong potential for extension; however, Apex Systems cannot guarantee the length of this assignment. This will also have a first-shift Monday–Friday schedule, with hours varying based on project needs (typically 30–35 hours per week).

Responsibilities:

• Support marketing and customer experience initiatives focused on improving how customers, visitors, and large groups are welcomed and engaged at a customer experience facility.
• Assist with defined, project-based improvements related to customer visits, tours, events, and branded spaces.
• Help review existing customer visit and tour processes to identify opportunities for improved consistency and organization.
• Support development and updates of planning tools such as checklists, templates, schedules, and visit materials.
• Assist with preparation of customer visit materials, including welcome items, badges, and logistics support.
• Support basic tracking of visit details and feedback under guidance from the team.
• Assist with organizing branded merchandise and materials for tours, training sessions, and special events.
• Help prepare inventory and materials for peak visitor periods and scheduled events.
• Support pilot rollouts of updated processes during visits or events.
• Assist with preparing simple documentation or reference materials tied to project outcomes.
• Coordinate with marketing, operations, and facility staff to support project execution.
• Adjust workload as needed to support customer visits or events connected to assigned projects.

Experience:

• Strong organizational skills and attention to detail.
• Clear written and verbal communication skills.
• Comfort interacting with customers, visitors, and internal teams in a professional setting.
• Willingness to learn new tasks and support a variety of projects.
• Basic proficiency with Microsoft Office tools (Excel, PowerPoint).
• Ability to work independently while receiving direction and guidance.
• Previous exposure to customer service, retail, hospitality, events, or tours.
• Interest in marketing, branding, customer experience, or project coordination.
• Experience supporting events, group visits, or improvement initiatives.
• Curiosity about using digital or AI-enabled tools for organization and tracking.

Why Work for Apex Systems:

• We offer weekly pay, direct deposit, competitive pay rates
• Health/Medical benefits, Life Insurance, 401k, Employee Stock Purchase Program
• Discounts to most major certification programs, access to multiple technical training platforms and programs

Apex Benefits Overview:

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.