Account Manager

Account Strategist

Location: Hoboken, New Jersey (Hybrid onsite 3x per week)

Employment Type: Contract through Jan 31st, 2027

Role Overview

The Account Strategist drives business growth by maintaining and growing relationships. This role serves as a lead and is responsible for retail satisfaction, ensuring the experience matches or exceeds expectations. The position oversees creative and merchant relationships, ensuring all teams consistently receive best-in-class service and representing the needs and goals within the organization.

Key Responsibilities

• Act as an elevated point of contact for assigned teams and projects.
• Manage and develop strong relationships with business decision-makers through ongoing communication.
• Serve as the primary point of communication for all issues and conflict resolution.
• Ensure project schedules are communicated and adhered to.
• Provide regular, clear two-way communication between the business and creative teams.
• Establish routine check-ins to ensure continued growing business satisfaction.
• Develop and document protocols and routines for a premium experience.
• Collaborate with Creative Directors to audit delivered imagery and/or final output to ensure quality standards are met.
• Pursue and be aware of opportunities for growth and new business.

Required Qualifications

Education: Bachelor's degree or equivalent industry experience.

Experience: Minimum of 2 years in account management or client services in a creative production environment or media agency.

Technical Skills: Proficient in Excel, Word, PowerPoint, and Outlook on MAC or PC.

Preferred Qualifications

• Strength in developing strong internal/external relationships.
• 2+ years' experience growing business relationships, managing relationships with a value of at least $1M.
• Strong written and verbal communication skills.
• Excellent client services and presentational skills and experience.
• Understanding of production workflow.
• Ability to travel as needed between locations.

Compensation & Benefits

The pay rate for this position is between $38.00 and $44.00 per hour. A comprehensive benefits package is available to eligible employees.

We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.