Enterprise CSM - GSI Partnership

Enterprise CSM - GSI Partnership

Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the Role:

Join Anthropic's Customer Success team in a pioneering role as we scale enterprise AI adoption through strategic Global Systems Integrator (GSI) partnerships. As our dedicated Enterprise Customer Success Manager for Deloitte, you will be Deloitte's strategic partner, helping them harness the transformative potential of our LLM technology through the successful deployment and scale of Claude for Enterprise solutions across Deloitte.

You'll navigate the highly matrixed organization, developing genuine partnerships across Deloitte's multiple practices, geographies, and stakeholder groups, gaining a thorough understanding of their business goals and strategic direction. You'll draw on both your business acumen and change management expertise to serve as a trusted strategic advisor throughout their journey with us.

As Deloitte's trusted advisor, you'll focus on helping Deloitte scale their usage effectively, implement change management strategies, create scalable frameworks that multiple teams can leverage, guide the establishment of a Claude Center of Excellence and maximize the value of their investment through expanded use cases across their organization.

Responsibilities:

• Implementation & Activation: Lead end-to-end rollout of Claude for Enterprise from kickoff to successful deployment, focusing on rapid time-to-value for Deloitte across multiple practices and service lines
• Strategic Account Management: Own the customer experience across their lifecycle — managing account and success plans grounded in the customers' business objectives, conducting Quarterly Business Reviews, identifying expansion opportunities, and serving as a conduit between Deloitte and Anthropic
• GSI Project Management: Serve as a strategic project manager, overseeing Anthropic delivery pods to drive the greatest business outcomes for Deloitte. Develop scalable frameworks, plays, and best practices that can be extended to other GSI relationships in the future
• Technical Guidance: Become an expert in Anthropic's products, methodology, and prompting techniques to provide hands-on technical advice and optimization recommendations
• Change Management: Develop and execute strategies to drive user adoption and maximize value within customer organizations, including Train the Trainer and Center of Excellence
• Cross-Functional Collaboration: Partner with Sales, Product, Engineering teams and the broader account team to ensure seamless customer experiences and relay customer feedback for product development

You May Be A Good Fit If You Have:

• 6+ years of experience in Customer Success
• Experience driving success with Deloitte or other GSIs and Consulting Firms
• Proven track record managing both project-based engagements and ongoing strategic relationships
• Technical acumen, confident explaining complex topics to customers in all roles and levels
• A knack for bringing order to chaos and an enthusiastic "roll up your sleeves'' mentality. You are a true team player
• Experience developing scalable enablement programs, frameworks, or repeatable delivery methodologies
• Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs
• Proven track record of driving outcomes in highly matrixed organizations where you had no formal authority
• Strategic mindset with the ability to analyze customer needs and the market to capitalize on growth opportunities
• Passion for AI and interest in responsible development of advanced systems

The expected base compensation for this position is below. Our total compensation package for full-time employees includes equity, benefits, and may include incentive compensation.

Annual Salary: $260,000 - $315,000 USD

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience. Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

How We're Different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come Work With Us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.