Technical Support Agent

Votre Mission

At the heart of the customer relationship, you are a key player in technical support and customer satisfaction.

Your role is centered around two major areas:

• Remote technical assistance (phone & email)
• Coordination and follow-up of technical interventions

You work on innovative imaging and laboratory equipment, in a dynamic and constantly evolving environment.

Vos Responsabilités

Support technical & customer relations

• Respond to technical requests from clients (phone & email)
• Diagnose breakdowns and propose adapted solutions
• Resolve incidents remotely (telemaintenance)
• Accompany clients in the use and maintenance of equipment
• Ensure technical follow-up of products and their evolution

Management of interventions & after-sales service

• Organize and manage interventions (creation, planning, closure)
• Write diagnostic and intervention reports
• Prepare quotes and ensure invoicing
• Follow up on client files and perform reminders if necessary

Management of equipment & logistics

• Manage loan equipment (preparation, maintenance, follow-up, stock)
• Manage stock movements in the ERP
• Prepare shipments (packaging, delivery notes, transport)
• Receive and process client equipment and after-sales service

Versatility & collaboration

• Intervene on all product ranges (radiology, ultrasound, laboratory, IT)
• Collaborate with internal teams (logistics, sales, after-sales service)
• Provide back-up support as needed

Follow-up & continuous improvement

• Report incidents or critical situations to the After-Sales Service Manager
• Participate in inventories and administrative follow-up
• Contribute to continuous process improvement

Mobility

• Occasional travel for training in France and Europe

Votre Profil

• Technical training (electronics, biomedical, IT or equivalent)
• First experience in technical support or after-sales service is appreciated
• Good analytical and diagnostic skills
• Customer service skills and excellent interpersonal skills
• Organization, rigor and team spirit
• Comfortable with computer tools / ERP

Pourquoi Nous Rejoindre?

• Stimulating and innovative technical environment
• Versatile position with varied missions
• Continuous training and skill development
• Engaged and collaborative team
• European dimension

Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.

Note to Search Firms/Agencies: Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.