Client Success & Account Manager (canada Based) - Remote Eligible

Angel Host Client Success & Account Manager

We're Angel Host, a Canadian-based, data-driven, and tech-enabled vacation rental maximization service provider that helps property managers and hosts worldwide outperform their market. With Angel Host taking care of listing optimization, channel optimization, and pricing strategy, our clients get to focus on growth while increasing their revenues. Angel Host was founded by highly experienced, award-winning entrepreneurs and hospitality operators. Our mission is to become a worldwide leader in vacation rental management, and we're on the right track, currently working with 1000+ properties in the US, Canada, Mexico, the Caribbean, and Europe.

Are you passionate about building meaningful client relationships and delivering real value? Do you thrive in a fast-paced, collaborative environment where your ideas and initiative make a difference? If you're confident, service-driven, and excited about the potential of the short-term rental industry, you could be a perfect fit for our client success & account manager role.

Key Responsibilities of the Account Manager at Angel Host

• Build and maintain strong client relationships
• Act as the first line for revenue management questions
• Support client success and portfolio performance
• Monitor and support client onboarding
• Minimize churn by anticipating client needs
• Celebrate wins and cultivate loyalty & referrals
• Ensure timely delivery and clarity of client reports
• Coordinate cross-team issue resolution
• Monitor & troubleshoot OTA listing issues
• Drive portfolio growth within existing accounts
• Be a trusted expert through industry awareness

Is this job for you? It is if:

• You are available to start mid-October or early November 2025
• You have strong analytical skills and excel at making metrics and KPIs easy to understand
• You're comfortable working with numbers and data, articulate in explaining the revenue management team's pricing strategies, and adept at analyzing reports using tools
• You have experience in account management or a similar client-facing role (excluding sales or business development)
• You have experience in the short-term rental or hotel industry (a strong plus, but not required)
• You can present and structure information clearly for both clients and internal teams to understand and act on
• You're a native English speaker with strong written and spoken skills in Spanish or French. You know how to communicate clearly, professionally, and concisely
• You're confident, empathetic, and persuasive — able to build trust, manage expectations, and be firm when needed to help deliver top results
• You're proactive, organized, and dependable — someone who takes initiative, manages time effectively, meets deadlines, and knows how to prioritize without needing constant direction
• You're available to work a 9am–5pm EST schedule, and you're flexible to support off-business hours or on weekends occasionally for emergencies
• You enjoy working with a collaborative, energetic team, and you're not afraid to laugh along the way!

So, what's in it for you? We believe that attracting the best talent means offering the best in return. While we're passionate about our work, we also value everything life has to offer — whether that's time with family, travel, or simply taking a moment to recharge. That's why we've created a well-rounded compensation and benefits package that supports both personal and professional fulfillment.

As our client success & account manager, you'll enjoy:

• A competitive base salary based on your location and experience, with annual reviews and growth opportunities
• Paid vacation days, plus all national holidays
• The freedom to work remotely from anywhere, as long as you ensure you always have reliable Wi-Fi and a dedicated workspace. If you are based in Montreal, you will have the opportunity to work with the team from a beautiful co-working space minimum one day per week and up to three times per week
• Up to three days of paid volunteer time through Angels Care, our program supporting community impact and giving back
• A comprehensive benefits package including health, dental, life, and long-term disability coverage (up to 50% paid by the company)

At Angel Host, we're not just building a service — we're shaping the future of short-term rental performance. If you're ready to bring your skills, energy, and ideas to a team that values growth, collaboration, and client success, apply now! Join us and help redefine what property managers and owners can expect from a true growth and performance partner.