Client Success Account Manager - Short Term Rental Industry (remote In Latam) - Remote Eligible

Angel Host Client Success & Account Manager

We're looking for someone from (or living in) the Latin America Region (ex: Mexico, Colombia, Panama, Costa Rica, etc). Please make sure to answer all questions asked in your Application. If the questions are not answered, we will discard your application.

Angel Host was founded by highly experienced, award-winning entrepreneurs and hospitality operators. Our mission is to become a worldwide leader in vacation rental management and we're on the right track, currently working with 1000+ properties in the US, Canada, Mexico, the Caribbean, and Europe.

Are you passionate about building meaningful client relationships and delivering real value? Do you thrive in a fast-paced, collaborative environment where your ideas and initiative make a difference? If you're confident, service-driven, and excited about the potential of the short-term rental industry, you could be a perfect fit for our Client Success & Account Manager role.

Key Responsibilities

Build and Maintain Strong Client Relationships

Develop trust-based relationships with Property Managers and Owners through proactive communication, regular check-ins, and a patient yet firm consultative approach. Ensure clients feel supported and understood throughout their partnership.

Act as the First Line for Revenue Management Questions

Develop a strong understanding of Revenue Management concepts and strategies as implemented by our Revenue Management team. Be confident explaining key metrics such as Booking Revenue, Occupancy Rate, ADR, Booking Pacing, Booking Velocity, etc. Address client questions within your scope and escalate to the Revenue team when deeper insights are needed.

Support Client Success and Portfolio Performance

Monitor portfolio results, align with clients on business goals. Serve as the main point of contact to ensure satisfaction, retention, and long-term collaboration. Proactively identify areas of opportunity within the client's portfolio, and coordinate with internal teams or with the client as needed.

Monitor and Support Client Onboarding

Stay closely involved throughout the onboarding process by collaborating with the assigned Onboarding Coordinator. Ensure all steps are completed smoothly and that the client is set up for success from the start.

Minimize Churn by Anticipating Client Needs

Actively work to maintain a low churn rate by staying attuned to client sentiment, anticipating potential issues, and addressing concerns before they escalate. Follow the established meeting calendar to ensure regular touchpoints with clients and build trust through consistent communication.

Celebrate Wins and Cultivate Loyalty & Referrals

Recognize performance improvements or milestones by sending thoughtful notes or small tokens of appreciation. Use these moments to strengthen relationships and identify opportunities for referrals or endorsements.

Ensure Timely Delivery and Clarity of Client Reports

Follow up to confirm that clients receive their monthly Revenue Management and Listing IQ reports (prepared by their respective teams). Address client questions related to the content of these reports or coordinate with internal teams for clarification when needed.

Coordinate Cross-Team Issue Resolution

Serve as the liaison between clients and internal departments—Revenue Management, Operations, Guest Services, Listing Specialist, etc.—to resolve issues related to pricing, availability, listing accuracy, software, or guest experience.

Monitor & Troubleshoot OTA Listing Issues

Monitor and troubleshoot OTA-related issues or warnings (e.g., from Airbnb, Vrbo, Booking.com), coordinating with internal teams or addressing them directly to maintain listing health and avoid disruptions.

Drive Portfolio Growth Within Existing Accounts

When a client has entrusted us with only a portion of their portfolio, proactively work to expand that share by ensuring their satisfaction, showcasing our results, and making a compelling case to manage their full portfolio.

Be a Trusted Expert Through Industry Awareness

Stay current with Vacation Rental industry trends, OTA updates, and best practices to ensure we deliver expert-level guidance. Proactively share relevant insights with clients so they feel supported by knowledgeable professionals at the forefront of the industry.

Qualifications

It is if:

• You are available to start mid-October or early November 2025
• You have strong analytical skills and excel at making metrics and KPIs easy to understand
• You're comfortable working with numbers and data, articulate in explaining the Revenue Management team's pricing strategies, and adept at analyzing reports using tools
• You have experience in Account Management or a similar client-facing role (excluding sales or business development)
• You have experience in the short-term rental or hotel industry (a strong plus, but not required)
• You can present and structure information clearly for both clients and internal teams to understand and act on
• You're a native English speaker with strong written and spoken skills in Spanish or French. You know how to communicate clearly, professionally, and concisely
• You're confident, empathetic, and persuasive — able to build trust, manage expectations, and be firm when needed to help deliver top results
• You're proactive, organized, and dependable — someone who takes initiative, manages time effectively, meets deadlines, and knows how to prioritize without needing constant direction
• You're available to work a 9am–5pm EST schedule, and you're flexible to support off-business hours or on weekends occasionally for emergencies
• You enjoy working with a collaborative, energetic team, and you're not afraid to laugh along the way!

So, what's in it for you?

We believe that attracting the best talent means offering the best in return. While we're passionate about our work, we also value everything life has to offer — whether that's time with family, travel, or simply taking a moment to recharge. That's why we've created a well-rounded compensation and benefits package that supports both personal and professional fulfillment.

As our Client Success & Account Manager, you'll enjoy:

• A competitive base salary based on your location and experience, with annual reviews and growth opportunities
• Paid Vacation Days, plus all national holidays
• The freedom to work remotely from anywhere as long as you ensure you always have reliable Wi-Fi and a dedicated workspace — and the ability to work within Eastern Standard Time (EST)
• Up to three days of paid volunteer time through Angels Care, our program supporting community impact and giving back
• A comprehensive benefits package including health, dental, life, and long-term disability coverage (up to 50% paid by the company)

At Angel Host, we're not just building a service — we're shaping the future of short-term rental performance. If you're ready to bring your skills, energy, and ideas to a team that values growth, collaboration, and client success, apply now! Join us and help redefine what property managers and owners can expect from a true growth and performance partner.