AQS Client Success, Consultant

Job Title

Provide best-in-class support for patent and trademark clients. Support the sales team during the latter stages of the process to educate clients on the services. Manage client relationships for new and existing clients. Form trusted relationships with a focus on providing solutions to client requirements in a timely manner. Proactively communicate and collaborate with external and internal clients to keep portfolio records current, accurate and valid. Establish and maintain close working relationship with colleagues and teams across all territories to support a 'one firm' service delivery. Take a commercial approach to develop client relationships. Monitor docketing. Deliver data reconciliation. Provide internal and external software training related to the Services division. Author and update process documentation. Engage in continuous process improvements and change management across the business.

Requirements (Must Have): Fluent in Japanese. Business-level English. Bachelor's Degree or related experience. Client-facing skills and experience. Excellent problem-solving skills. Superb attention to detail, accuracy and strong organizational skills. Demonstrative proactive client relationship skills. Ability to multitask and work on multiple complex tasks. Ability to diligently review various documents and client files. Excellent communication skills and the ability to interact professionally with a diverse group of executives, managers, subject matter experts, and administrative professionals. Excellent reading comprehension in Japanese and English. Maintain high level of confidentiality and professionalism. Motivated and the ability to work in a fast-paced, team environment. Ability to work independently and time management. Team player. Work international business hours. Those who reside in Japan and are eligible to work in Japan.

(Nice to Have): Experience in the IP industry or solid understanding of intellectual property. Paralegal skills. Language skills: French.

Benefits: SOCIAL INSURANCE: HOLIDAYS: Weekends, National holidays and New Year holidays OTHERS: Free food and drinks, Paid sick leave, Office Casual attire and volunteer holiday