Mitarbeiter IT Support Service Desk Und Qualitätsmanagement (m/w/d)

AMETRAS Informatik AG

AMETRAS itec is a very successful subsidiary within the AMETRAS Group. Eight subsidiaries and more than 240 employees are committed across Europe in the development and implementation of future-oriented IT solutions.

With our leading ERP software MOEVE, we focus on innovative solutions for the furniture trade. Our clients include well-known furniture and interior design companies. We are proud to be among the best in the industry. We are on a success course and are looking for reinforcement!

Responsibilities

Here you will take on responsibility:

• Reception and processing of incoming support requests and service tickets based on predefined processes
• Conducting customer meetings
• Coordination of processes and quality assurance
• Designing guidelines, concepts, and test methods for quality assurance
• Documentation of software errors and quality requirements

Qualification

We value:

• Successfully completed training in the IT environment, e.g., as a system integration specialist (m/w/d)
• First professional experience in the service desk or help desk
• Handling of issue management systems (Jira Service Management)
• Basic knowledge of software engineering
• High customer orientation and communication skills
• Structured, reliable, and responsible working method
• Very good German language skills

Benefits

Your future with us:

• Permanent employment contract
• Vacation and Christmas bonuses
• Employer contributions to welfare services
• Mobile work up to 100% remote possible
• Flexible working hours
• Individual training measures (access to online learning platforms)
• Bicycle leasing offer (JobRad)
• Charging possibility for your e-bike
• Coffee and water flat as well as delicious employee fruit
• Team events that inspire
• Detailed onboarding phase
• Secure job in a medium-sized company on a growth trajectory
• Working in one of the most beautiful regions of Germany

What unites us is the enthusiasm for innovative IT. Our customers experience it every day. Become part of our team too!