System Support Analyst

System Support Analyst I

The System Support Analyst I is responsible for supporting all offices on the implementation and use of multiple systems. In addition to responding to incoming tickets, the System Support Analyst I analyzes ticket trends and recommends solutions to prevent questions and issues.

Essential Duties and Responsibilities:

1. Supports multiple stakeholders on a range of systems (Including but not limited to Vision, eRecruit, MaximCare mobile, Telephony systems, Maxim Web clock)
2. Troubleshoots and resolves tickets submitted timely
3. Works with other team members in order to escalate issues that couldn't be resolved
4. Reports on ticket trends weekly
5. Reeducates system users as appropriate
6. Informs key stakeholders of potential issues related to errors and trends
7. Contributes to projects that will prevent questions, problems, and tickets
8. Provides great customer service to our business partners
9. Performs other duties as assigned/necessary

Minimum Requirements:

• Bachelor's Degree or equivalent experience required
• Experience in the IT/Healthcare industry/staffing/recruiting or field support
• Ability to analyze system and process related issues and offer solutions
• Strong customer service and communication skills required
• Must be able to work effectively as part of a team while maintaining a strong attention to detail
• Basic computer proficiency required and proficiency in Windows XP Professional, Microsoft Office suite software programs, internet usage, and learning program design systems and software
• Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required