IT Desktop Support Technician

IT Desktop Support Technician

Amentum is a global leader in engineering, project and programme management and solutions integration. Founded on programme, project, and engineering experience, combined with deep-seated specialist capabilities, Amentum has become a recognised delivery partner across major UK Government and commercial programmes.

About the Opportunity Amentum is looking for an IT Desktop Support person to join the team at our Birchwood, Dorchester or Bristol office. The role is to offer support and technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.

Work within the wider support team to help maintain and upgrade IT systems and networks. Typical tasks include:

• Providing technical assistance for questions and problems in a face-to-face capacity, over the phone or via remote desktop software
• Using Lansweeper and Service Now to complete and assign tickets for network, PC, laptop, printer and other IT issues
• Initiating responses, tracking, updating, reviewing, and concluding actions in Lansweeper and Service Now
• Following up with customers to ensure full resolution of issues
• Installing, configuring and maintaining desktop and laptop PCs
• Installing, configuring application and operating system software and upgrades
• Supporting the roll-out of new applications
• Troubleshooting and repairing hardware and network connectivity issues
• Removing old equipment and performing data migration to new machines
• Reporting job status to team or task leads

We'll inspire and empower you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow. We offer an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients and communities.

People are our greatest asset, and we offer a competitive package to retain and attract the best talent.

In addition to the benefits you'd expect, UK employees also receive free single medical cover and digital GP service, family-friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched funding, paid volunteering time and charitable donations.

Here's what you'll need:

• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what their problem is and explain the solution
• Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience and ability to simplify complex technology terms
• Proven ability to work independently, prioritise your workload and manage multiple tasks simultaneously, while being conscious of how your work interacts with that of others
• Ability to solve problems quickly and completely
• Ability to maintain confidentiality of company information

We would be interested to hear from you if you have the following experience, but it is not essential in the assessment of your applications:

• Experience of working in an IT Support role - awareness of data centre operations and network-based server systems
• Working with classified information, data, and systems.
• Any experience with routers, switches, encryption, and firewalls, Windows, Windows Servers and Active Directory, VMWare, VSphere, and VCenter
• Knowledge of Linux platforms, Jira and SharePoint, coding languages for scripting (e.g. Python, Perl)

Our culture stands on a foundation of safety, integrity, inclusion, and diversity. We put people at the heart of our business, and we genuinely believe that we all succeed by supporting one another through our culture of caring. We value positive mental health and a sense of belonging for all employees.

We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we are more connected, and if we are diverse, we're more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity.

We partner with VERCIDA to help us attract and retain diverse talent. For greater online accessibility, please visit Promoting Equality & Diversity in Jobs and Career - VERCIDA to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role.

Your application experience is important to us and we're keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and if you need more from us before deciding to join us then please, contact the team.