Technical Customer Support Agent

Technical Customer Support Agent

Love solving tech problems and helping others succeed? Amadeus is constantly on the look-out for tech-savvy talent to support our clients in the travel sector. If you enjoy working directly with users, troubleshooting issues, and making sure people get the most out of their tools, we’d love to hear from you.

In this role, you’ll...

• Respond to customer questions about Amadeus products and solutions (functionality, application, and how different components interact).
• Investigate and resolve incidents within service levels using knowledge resources.
• Escalate issues when needed and keep customers updated on the status of critical problems.
• Suggest improvements to our knowledge base and propose new solutions by analyzing information from different sources.
• Work within established guidelines and contribute ideas to improve processes.

The ideal candidate...

• Holds experience in customer support, technology, or travel operations.
• Comes with a background in customer facing roles.
• Has strong problem-solving and communication skills.
• Is able to adapt to new tools and changing situations.
• Fluency in English; other languages are a plus.

What we can offer you:

• A critical mission and purpose – At Amadeus, you’ll power the future of travel with a meaningful mission.
• A truly global DNA – Our people, business, and culture are global by design.
• Great opportunities to learn – From on-the-job training to formal learning programs.
• A caring environment – We support both professional growth and personal well-being.
• A complete rewards offer – Including salary, bonus, caregiving, and health benefits.
• A flexible working hybrid model – Work where and how you perform best on a hybrid basis.
• A diverse, equitable, and inclusive community – We foster a culture of belonging.
• A reliable company – Built on trust and long-term relationships.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.