Customer Support Service Transition Senior Analyst

Customer Support Service Transition Senior Analyst

Join our Service Management Design & Transition team and contribute to shape the way our customers experience Amadeus services. You'll collaborate with global teams, partners, and customers to design service models, prepare support readiness, and ensure successful transitions for Airport IT and Seamless solutions.

Summary of the Role

As a Service Transition Specialist, you will be responsible for:

• Design & deploy support models for new Airport IT & Seamless journey customers
• Guide customers, partners, and internal support teams through the service transition journey.
• Ensure a complete and high-quality transition to Operations following ITIL (Information Technology Infrastructure Library) practices.
• Drive continual service improvements and internal optimisation initiatives.
• Manage project activities related to service readiness, ensuring SLAs, KPIs, processes, and monitoring are fully established.

About the Ideal Candidate

You are someone who:

• Holds a degree in Computer Science or equivalent work experience.
• Has experience in customer service and project coordination/management (certification is beneficial).
• Is ITIL Foundation certified.
• Excellent communication skills in English, with the ability to build strong relationships across multicultural teams.
• A detail-oriented and organised mindset, curiosity, and a strong customer focus.

Our Offer

A critical mission and purpose – At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose. A truly global DNA – Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. Great opportunities to learn – Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions. A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being. A complete rewards offer – Amadeus provides attractive compensation packages, including salary, bonus, employee stock program, caregiving and health benefits. A flexible working model – Embrace our flexible working model, enabling you to excel wherever and however you work best. A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment. A reliable company – Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.

Application Process

The application process is easy and fast. Create your candidate profile manually or upload your CV/Resumé. Are you the one we're looking for? Apply now!

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.