Customer Support Analyst

Customer Support Analyst

As a Customer Support Analyst, you will be responsible for providing first-line technical support to our customers via email, chat, and phone. The Helpdesk ensures that incidents and service requests are logged, prioritized, and resolved or escalated in a timely and professional manner. You will play a crucial role in delivering top-tier technical support to our clients. This is a hybrid position and would require you to be in our San Jose, Costa Rica office 2-3 days a week.

Key Responsibilities:

• Assist clients with technical inquiries, troubleshoot software issues, and provide timely resolutions.
• Accurately document and manage service requests and incidents using our ticketing system.
• Deliver exceptional customer service and maintain a positive client experience throughout all interactions.
• Work closely with cross-functional teams to escalate and resolve complex issues.

Basic Qualifications:

• Previous experience in a technical support role is required.
• Minimum of 1 year of relevant work experience in a contact center environment.
• English Level C1 (advanced).
• Availability to work in a hybrid model.
• Excellent problem-solving and communication skills.

Preferred Qualifications:

• Experience with Salesforce.
• Familiarity with the hospitality industry.

What We Can Offer You:

Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances, and other competitive benefits.

• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application Process:

The application process takes no longer than 10 minutes! Create your candidate profile, upload your Resume/CV and apply today!

Working at Amadeus, you will find:

• A critical mission and purpose.
• A truly global DNA.
• Great opportunities to learn.
• A caring environment.
• A complete rewards offer.
• A flexible working model.
• A diverse and inclusive community.
• A reliable company.

Amadeus aspires to be a leader in Diversity, Equity, and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability, or any other characteristics protected by law.